WebApp SmartHotel
Your hotel in the palm of your hand
A WebApp for the guest, A complete solution to digitize your hotel
A tool designed to digitize the guest experience completely and easily. The hotel thus transforms its traditional operations into a modern, agile, and multilingual system, accessible from any smartphone, without the need to download any app.
Goodbye to paper: digital directories on your smartphone
The classic welcome directory, printed brochures, and information boards disappear. All the information that was previously scattered or printed is centralized in a single digital location. Guests can access useful information on their mobile devices about opening hours, pools, room rules, available services, entertainment, bars, recommendations, and much more, always updated and available 24/7.
- Multilingual
- Personalization by room
- Shortcut from the mobile screen
Online check-in: agility and convenience from the first minute
Avoid waiting at reception and improve the guest experience from the first contact. Thanks to our digital check-in and check-out system, guests can check in and out conveniently from their smartphone. Lines and wait times are reduced.
Check-in/out online
- Pre-check-in for specific activities
- Login with employee profile for advanced features
Smart, error-free buffet: connected digital labels
The WebApp integrates directly with the Buffet's electronic labels, allowing customers to view available dishes in real time, filter them by day, shift, or category, and review nutritional and allergen information. All from the convenience of their smartphone.
- Visualización de platos por día y categoría
- Allergen filter
Data connected to electronic tags
Centralized reservations for internal and external services
It's easy and convenient for guests to book internal hotel services such as the spa, restaurant, laundry, pillow menu, entertainment, or room service. They can pre-register for services such as the Mini Club or gym.
They can also book external services such as car rentals, excursions, or transfers, centralizing all guest operations in a single tool.
- Reservations segmented by customer type
- Quota and availability management
- Integrated payment gateway for direct purchases
- Book with third-party providers
Direct communication with the customer: fast, useful and barrier-free
The WebApp allows for a direct connection between the guest and the hotel, eliminating language barriers and improving real-time service. This system not only improves the guest experience but also reduces staff workload and streamlines incident resolution.
- Send notifications in case of any incident in the room
- Respond to personalized, multilingual satisfaction surveys to evaluate your experience
- Contact reception or specific departments directly through the messaging system
Use the smart chat with integrated AI (Quicktext), which answers frequently asked questions instantly, even outside of normal business hours.
Full synchronization between devices
All the information the hotel displays on its digital totems, screens, and interactive terminals is automatically synchronized with the guest's SmartHotel WebApp, allowing them to access all this information from their smartphone.
With this integration, the hotel gains in efficiency, professionalism, and responsiveness, while guests enjoy a seamless and personalized digital experience.
- Content consistency across all of the hotel's digital channels
- Real-time updates: Changes to SmartPoint or SmartChannel are also reflected in the WebApp
Accesibilidad total: el huésped puede acceder desde cualquier lugar, en cualquier momento, a toda la información del hotel
- Better experience: seamless and effortless communication between hotel and guest
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Frequently Asked Questions
A hotel WebApp allows you to reduce paper use, streamline processes such as check-in, and improve customer service. It also helps position your hotel as a digital hotel, which is key to attracting connected travelers and improving your website's SEO.
Our WebApp requires no downloads or installations. It works directly from the guest's mobile browser, ensuring immediate accessibility, automatic updates, and compatibility with all devices, without taking up space on the phone.
Yes. We adapt the WebApp design to your property's visual identity: logo, colors, images, and style. This way, guests experience a coherent, professional experience aligned with your brand from the very first moment.
Exactly. Thanks to our online check-in system, guests can check in before arriving or from anywhere, reducing wait times at reception and improving their experience from the very first minute. They can also check out easily from the WebApp.
Everything that was previously on paper: rules of use, restaurant hours, entertainment activities, available services, pool information, pillow menu, recommendations, buffet information (dishes and allergens)… Everything centralized and accessible 24/7.
Yes. The WebApp is synchronized with the buffet's interactive screens, digital totems, and electronic labels. Guests can view the same information displayed on the hotel's physical terminals from their mobile devices, in real time.
Yes. The WebApp includes features such as incident reporting, satisfaction surveys, and live chat with reception (even with AI). This improves customer service, eliminates language barriers, and allows for faster resolution of any needs.
Of course. Guests can book on-site services (such as the spa, restaurant, entertainment, or laundry) as well as off-site services like excursions or car rentals. All from a single tool, without the need for calls or visits to reception.
Of course. Our WebApp is multilingual, automatically detecting the language of the guest's device or allowing manual selection, offering a seamless and understandable experience for guests of any nationality.
Our WebApp offers guests direct mobile access to all hotel information: online check-in, reservations, rules, entertainment, services, and more. It's an essential tool in modern, multilingual hotel digitalization.
Yes, all information displayed on hotel screens or digital buffet labels is automatically synchronized with the WebApp, ensuring a seamless and centralized experience across all guest devices.
