VoIP telephony
Solutions designed specifically for hotels that improve the guest experience, increase staff efficiency and productivity, and streamline everything from booking to checkout.
Unified communications – throughout the chain
Since 1998, we have offered competitive and flexible telephony solutions to meet the needs of all types of hotels, from small independent hotels to large chains with hundreds of properties. For hotel chains, our solutions enable Unified Communications Management, with advanced features such as call recording and log management for analyzing marketing actions and customer service quality. All this is achieved through batch deployment/configuration, fault alarms, and other functions, without the need for each hotel to configure operations and require maintenance personnel.
Why do hotels choose a VoIP solution?
The necessary change
With the pandemic disrupting business and tourism, the hotel industry received a serious warning: it needed to improve its efficiency, productivity, and sustainability.
In terms of communications, using a robust VoIP system to replace aging PABX systems not only helps hotels save costs but also improves the efficiency of internal and external communications and provides a better customer experience.
- Hybrid system that combines traditional technology and VoIP.
- Completely modular and flexible, adaptable to the hotel's needs.
- Integrate PMS software accessible from Web Admin or Front Desk.
- Compatible with hotel management systems such as MICROS-Fidelio, cHar uTile +.
- Ideal for hotels that require a gradual transition to IP communications.
Connection to the hotel's PMS system
- Check-in/check-out management
- Alarm Clock Function
- Billing service
- Call barring, etc.
Internal and external communication
- Basic voice communication
- Automatic attendant
- Recording reception calls
- Other value-added services
Reducing telephone system costs
- Wiring cost
- Maintenance cost
- Cost of expansion
Cost of team management
Open API for value-added features
- Virtual reception with AI
- Recording for data analysis to understand customer needs
Room Service with smart robot
Tailor-made solutions for different hotel clients
Small and medium-sized hotels
Efficient communication without large investments
Whether your hotel has 30 or 300 rooms or more, implementing a VoIP telephone system can make a difference in your daily operations. These solutions improve communication between departments, automate key processes such as check-in/out or alarm clocks, and offer a more streamlined guest experience. They also allow the installation to scale as the hotel grows, without having to replace the entire system.
Highlighted Advantages
- Save on internal and external calls without sacrificing quality
- Integration with hotel management systems (PMS) such as Fidelio or cHar uTile+
- More agile internal communications between reception, floors, maintenance and management
- Terminals adapted to rooms, common areas and reception
- True scalability: start with what you need and expand when you need to
Large Hotels
Powerful infrastructure for high-volume hotels
High-capacity hotels require communications systems capable of managing hundreds of extensions simultaneously, with consistent performance and advanced features for every area of the hotel. Our VoIP platforms allow for centralized management, integrate with the hotel's PMS, and offer advanced tools such as the IP operator console, ideal for managing calls, check-ins, and communications from a single workstation.
Highlighted Advantages
- IP platform prepared to manage up to 1200 extensions
- IP Attendant Console with graphical operator interface
- Full integration with hotel management software and automated services
- Segmentation by areas/departments to improve internal coordination
- Advanced features such as alarms, interconnected suites or messages on hold
Hotel Chains
Centralize, connect and save on a global scale
Hotel chains find VoIP technology a strategic solution for connecting their various properties without relying on expensive and outdated analog infrastructure. A Unified System allows for resource sharing, centralized communications management, and the application of consistent policies across locations. This not only reduces costs but also improves service quality across all hotels in the chain.
Highlighted Advantages
- Direct and free communication between hotels of the same chain
- Centralized management of all extensions, terminals and functions
- Unification of processes: customer service, room management, alarm clocks, etc.
- Greater control and reduction of operating costs
- Interactive maps
- More professional and homogeneous brand image
Success Stories
Are you interested in our Digital Solutions for Hotels?
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Frequently Asked Questions
Not necessarily. Modern VoIP systems can have backup routes, such as analog or GSM lines, to ensure service continuity. In addition, automatic call forwarding can be programmed in case of network failure.
Yes. One of the great advantages of VoIP is that you can interconnect different hotels in the same chain as if they were extensions of a single system. This reduces the cost of internal communications and allows you to centralize the service, management, and supervision of all locations.
All you need is a good internet connection, a stable local area network (LAN), and a VoIP system suited to your size and needs (such as iPECS or MG). Our team will analyze your infrastructure, install the system, and train your staff so that you can start using it from day one.
Yes, absolutely. In fact, hotels with fewer than 300 rooms can benefit greatly from savings on calls and access to advanced features without the need for large investments. In addition, VoIP systems adapt to the size of the hotel and grow with it.
The main difference lies in the technology: traditional switchboards use analog lines, while VoIP works over the internet. This allows for more features, flexibility, cost savings, mobility for staff, and the ability to manage everything from a web interface.
A VoIP system for hotels is an internet-based communications solution that replaces the old telephone switchboard (PABX). It allows you to make and receive internal and external calls through the IP network, integrating with hotel management software (PMS) and offering advanced features such as personalized messages, automated check-in/out, extension control, and more.
A VoIP system for hotels is an internet-based communications solution that replaces the old telephone switchboard (PABX). It allows you to make and receive internal and external calls through the IP network, integrating with hotel management software (PMS) and offering advanced features such as personalized messages, automated check-in/out, extension control, and more.
Solo necesitas una buena conexión a internet, una red local estable (LAN), y un sistema VoIP adecuado a tu tamaño y necesidades (como iPECS o MG). Nuestro equipo se encarga de analizar tu infraestructura, instalar el sistema y formar al personal para que lo uses desde el primer día.
